Making Appointments

making appointments

Whether you drop by in person, or telephone for an appointment, you’ll be greeted by one of our very friendly and helpful receptionists: Dagmar Johnson or Pauline Speak.

Our receptionists are very knowledgeable and will be happy to help you with queries about the different practitioners in the clinic and in making appointment times to suit your schedule.

Physiotherapy Clinic hours:

Monday 8.30am – 8.00pm
Tuesday 8.30am – 8.00pm
Wednesday 8.30am – 5.00pm
Thursday 8.30am – 8.00pm
Friday 8.30am – 5.30pm

Please consult the the relevant page for clinic times for our other practitioners

Reception is manned from 9.00am till 5.00pm Monday to Friday. If you are telephoning outside of these hours, there is an answering machine where you can leave a message and we will get back to you as soon as possible.

Cancellation policy
We understand that on occasion it is not possible to keep your appointment but do ask that you provide us with 24 hours notice where possible. Where no notice is received of cancellation we make a 50% charge.

Fees & payment
Physiotherapy initial assessment with report (45mins)       £42
Physiotherapy initial assessment without report (45mins) £38
Physiotherapy follow up treatment session (45mins)          £38
Home visit (within 5 mile radius of Kendal clinic )               £80

More detailed information on pricing for other services can be found on the individual practitioner pages. Please note that at present we can accept card payments for Physiotherapy services only.

Chaperones
If you wish to be accompanied for your appointment you are welcome to bring a family member or friend into the consultation with you. If you wish to be accompanied by one of our staff please ask one of our receptionists and they will be happy to accompany you.

Clothing
In order to assess and treat you it is likely that you will be required to take off some of your clothes so that the Therapist can see the body part and look at other areas of the body which may be involved. If you are not comfortable with this please do let your Therapist know and they will try to accommodate your wishes. We do have a small number of pairs of shorts for anyone who would wish to use these. Please ask if you need to borrow them.

Gift vouchers
Gift vouchers are available for many of our services. Ask our reception staff for more information.

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